NEJM article addresses challenges of evaluating patient satisfaction
An article in The New England Journal of Medicine (NEJM) discusses the challenges of measuring patient experiences and provides guidelines…
patient satisfaction
A ROADMAP involves patients and families in the plan of care
This electronic tool keeps patients and families informed on key aspects of care.
Do patient satisfaction ratings influence antibiotic prescribing?
By Julie Cullen, Managing Editor, American Nurse Today Is it possible that providers might prescribe antibiotics (even when they’re not…
Focusing on the quadruple aim of health care
Novel approaches can improve the experiences of those who deliver care. Key Takeaways Quarterly employee engagement surveys with accompanying action…
Hospital at home
Expand capacity, increase patient satisfaction, improve outcomes Takeaways: Outside of the United States, countries such as England, Canada, and Australia…
Improving patient satisfaction the 4DX way
With focus and accountability, quality improvement is possible. Takeaways Using traditional strategies, a hospital unit’s Hospital Consumer Assessment of Healthcare…
Improving patient satisfaction with discharge videos
Standardizing patient education with technology establishes a culture of patient safety. Takeaways: Technology—electronic health records, patient portals, telemedicine, and social…
Is the obsession with patient satisfaction harming our patients?
In 1885, a young nursing student at Cambridge Hospital in Massachusetts was going through her studies; her brightness and positive…
Patient satisfaction now factors into Medicare reimbursement
Starting Oct. 1, the Centers for Medicare & Medicaid Services began withholding hospital’s Medicare reimbursement based on their quality performance;…
Strategies for effective patient communication
Communication is an exchange of information between two persons—a sender and a receiver. But it doesn’t end there. Feedback is…
The path to a quieter unit
Get staff engaged in evidence-based practice and quality-improvement projects. Takeaways: Using a participatory and shared governance approach, nurses conducted evidence…
What works: An ED goes vertical to improve patient flow and satisfaction
In the midst of unprecedented change in health care, hospitals and emergency departments (EDs) are attempting the impossible — increase…
Workforce management strategies in times of uncertainty
Rely on data, technology, policies and processes, people, and patient-centered staffing. Takeaways: A data-driven workforce strategy can reduce chaos when…
