patient satisfaction Archives

patient satisfaction

NEJM article addresses challenges of evaluating patient satisfaction

January 11, 2013

An article in The New England Journal of Medicine (NEJM) discusses the challenges of measuring patient experiences and provides guidelines…

A ROADMAP involves patients and families in the plan of care

September 11, 2012

This electronic tool keeps patients and families informed on key aspects of care.

Do patient satisfaction ratings influence antibiotic prescribing?

October 5, 2018

By Julie Cullen, Managing Editor, American Nurse Today Is it possible that providers might prescribe antibiotics (even when they’re not…

Fpcusing on the quadruple aim of health care

Focusing on the quadruple aim of health care

July 25, 2017

Novel approaches can improve the experiences of those who deliver care. Key Takeaways Quarterly employee engagement surveys with accompanying action…

Hospital at home

August 25, 2022

Expand capacity, increase patient satisfaction, improve outcomes Takeaways: Outside of the United States, countries such as England, Canada, and Australia…

Improving patient satisfaction the 4DX way

January 6, 2020

With focus and accountability, quality improvement is possible. Takeaways Using traditional strategies, a hospital unit’s Hospital Consumer Assessment of Healthcare…

improving patient satisfaction discharge videos

Improving patient satisfaction with discharge videos

September 12, 2018

Standardizing patient education with technology establishes a culture of patient safety. Takeaways: Technology—electronic health records, patient portals, telemedicine, and social…

Is the obsession with patient satisfaction harming our patients?

November 17, 2017

In 1885, a young nursing student at Cambridge Hospital in Massachusetts was going through her studies; her brightness and positive…

Patient satisfaction now factors into Medicare reimbursement

October 11, 2012

Starting Oct. 1, the Centers for Medicare & Medicaid Services began withholding hospital’s Medicare reimbursement based on their quality performance;…

Strategies for effective patient communication

June 12, 2018

Communication is an exchange of information between two persons—a sender and a receiver. But it doesn’t end there. Feedback is…

The path to a quieter unit

September 27, 2018

Get staff engaged in evidence-based practice and quality-improvement projects. Takeaways: Using a participatory and shared governance approach, nurses conducted evidence…

What works: An ED goes vertical to improve patient flow and satisfaction

September 30, 2015

In the midst of unprecedented change in health care, hospitals and emergency departments (EDs) are attempting the impossible — increase…

Workforce management strategies in times of uncertainty

September 8, 2020

Rely on data, technology, policies and processes, people, and patient-centered staffing. Takeaways: A data-driven workforce strategy can reduce chaos when…

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