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patient satisfaction

Fpcusing on the quadruple aim of health care

Focusing on the quadruple aim of health care

Novel approaches can improve the experiences of those who deliver care. Key Takeaways Quarterly employee engagement surveys with accompanying action plans can improve patient and employee satisfaction. Staff…
Hospital at home

Hospital at home

Expand capacity, increase patient satisfaction, improve outcomes  Takeaways: Outside of the United States, countries such as England, Canada, and Australia have long op­erated hospital-at-home programs. Studies indicate that…

Improving patient satisfaction the 4DX way

With focus and accountability, quality improvement is possible. Takeaways Using traditional strategies, a hospital unit’s Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) responsiveness domain scores were…
improving patient satisfaction discharge videos

Improving patient satisfaction with discharge videos

Standardizing patient education with technology establishes a culture of patient safety. Takeaways:  Technology—electronic health records, patient portals, telemedicine, and social media—is playing an increasingly important role in healthcare…

Strategies for effective patient communication

Communication is an exchange of information between two persons—a sender and a receiver. But it doesn’t end there. Feedback is an essential component because it closes the loop…
path quieter unit

The path to a quieter unit

Get staff engaged in evidence-based practice and quality-improvement projects. Takeaways:  Using a participatory and shared governance approach, nurses conducted evidence reviews to identify interventions to improve patient satisfaction…
new world workforce management

Workforce management strategies in times of uncertainty

Rely on data, technology, policies and processes, people, and patient-centered staffing. Takeaways: A data-driven workforce strategy can reduce chaos when the unexpected occurs. Five key outcomes—clinical, staff engagement,…

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