Practice Matters

Beyond customer service

Many nurses don’t like to hear their patients called “customers” or be told to provide “customer service.” This expert explains how to lose the…
colonoscopy cancer note nurse healthcare

Take Note – December 2007

Previous pneumonia vaccination reduces ICU admissions Among adults hospitalized for pneumonia, those who’ve been vaccinated against the disease are less likely than unvaccinated patients…
gift patient gratitude thanks acceptance

Beyond a box of chocolates

Often, patients and families express their gratitude for a special nurse’s outstanding care with spoken thanks or heartfelt commendations written to a nursing supervisor.…
depression effects health black white note

Take Note – November 2007

Medical illiteracy can kill A 6-year study of 3,260 patients ages 65 and older found that almost 40% of those considered medically illiterate died…
washing wash hands hygiene note

Take Note – October 2007

Medicare to stop reimbursing hospitals for eight preventable conditions Medicare will stop paying hospitals for the extra costs of treating eight conditions stemming from…

Beyond customer service

Many nurses don’t like to hear their patients called “customers” or be told to provide “customer service.” This expert explains how to…
colonoscopy cancer note nurse healthcare

Take Note – December 2007

Previous pneumonia vaccination reduces ICU admissions Among adults hospitalized for pneumonia, those who’ve been vaccinated against the disease are less likely than…
gift patient gratitude thanks acceptance

Beyond a box of chocolates

Often, patients and families express their gratitude for a special nurse’s outstanding care with spoken thanks or heartfelt commendations written to a…
depression effects health black white note

Take Note – November 2007

Medical illiteracy can kill A 6-year study of 3,260 patients ages 65 and older found that almost 40% of those considered medically…
washing wash hands hygiene note

Take Note – October 2007

Medicare to stop reimbursing hospitals for eight preventable conditions Medicare will stop paying hospitals for the extra costs of treating eight conditions…

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