HomeClinical TopicsPatient satisfaction now factors into Medicare reimbursement

Patient satisfaction now factors into Medicare reimbursement


Starting Oct. 1, the Centers for Medicare & Medicaid Services began withholding hospital’s Medicare reimbursement based on their quality performance; 30% of the decision is derived from how well hospitals score on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a measure of customer satisfaction. Read more.


  1. I am trying to gain clear understanding of relationships between HCAHPS scores and reimbursement. Is the reimbursement 30% of 1% held for value based purchasing? What should those scores be? CMS benchmark scores?

  2. The article in cms.gov is really nice and detailed. Loved Reading that, Do you guys have any suggestions regarding HCAHPS scores improvement techniques?


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