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Patient satisfaction now factors into Medicare reimbursement


Starting Oct. 1, the Centers for Medicare & Medicaid Services began withholding hospital’s Medicare reimbursement based on their quality performance; 30% of the decision is derived from how well hospitals score on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a measure of customer satisfaction. Read more.

4 Comments. Leave new

  • I was reading a blog post about medicare refurbishment and needed some background check and ended up here. One thing is not clear in your post. Since when patient satisfaction factors into medicare refurbishment.

  • I am trying to gain clear understanding of relationships between HCAHPS scores and reimbursement. Is the reimbursement 30% of 1% held for value based purchasing? What should those scores be? CMS benchmark scores?

  • The article in cms.gov is really nice and detailed. Loved Reading that, Do you guys have any suggestions regarding HCAHPS scores improvement techniques?


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