HomeClinical TopicsPatient/family/visitor “hot line” prevents medical errors

Patient/family/visitor “hot line” prevents medical errors

The University of Pittsburgh Medical Center has a “hot line” that patients, families, or visitors can call if they see something wrong and think staff isn’t responding appropriately. The person who answers the call collects pertinent information and triggers the response team: a physician, administrative nurse coordinator, floor nurse and patient relations coordinator. The hospital reports that 69% of the calls may have prevented errors. Read more.


Please enter your comment!
Please enter your name here

Most Recent Content

For Nurse Practitioners

Women suffering from a migraine

Quiz: Migraines and Hormones

Women are 2 to 3 times more likely than men to have migraines.  Decades ago, these were attributed to women’s inability to cope with...