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10 tips for handling job interviews by phone


You were expecting a face-to-face job interview, but instead you’re scheduled for a phone interview. Discouraged? Don’t be. Phone interviews are a way to narrow down the applicant pool and minimize expenses for out-of-town applicants. These days, they’re a standard first step for many jobs.

The purpose of a phone interview is to screen job candidates and determine which ones to invite for an in-person interview. Remember—interviewing is a two-way street. As an interviewee, one of your goals is to determine if you’re a good fit for the organization. If your answer is yes, your challenge is getting to the next step—the face-to-face interview. Here are 10 tips for acing the phone interview.

1. Be prepared

Find out as much as you can about the organization and the position. Start by checking the organization’s website. The more you can find out, the more confident and prepared you’ll be when the phone rings. Role-play and practice your answers to typical questions. The trend in interview questions is to make them behavioral-based, on the premise that past performance is a good indicator of future performance. Don’t give one-word answers to questions, and limit your response to less than 2 minutes. If the interviewer wants more detail, he or she will ask. (See Sample interview questions by clicking the PDF icon above.)

2. Control your surroundings

You need to be able to talk freely. Eliminate distracting background noise; don’t move around to avoid noisy areas, because you may sound out of breath and lacking in confidence. If you didn’t schedule the interview and can’t control your surroundings when the interviewer calls, ask if you can call back at a scheduled time.

3. Get into business mode

Many job applicants find it helpful to dress up for the phone interview. Even though the interviewer can’t see you, you may feel and act more professional if you’re dressed appropriately. If you’re in your pajamas, you may sound too casual and tired.

4. Stand up and smile

When you stand, your voice sounds more confident and dynamic. Move around a bit and use hand gestures. And be sure to smile. The smile on your face can be heard in your voice. Smiling changes the tone of your voice and projects a positive image to the listener.

5. Have a pen and paper handy

Take notes during the interview. You don’t want to be shuffling papers and looking for something to write with. Also, keep your résumé in sight in case you’re asked questions about something on it.

6. Be a good listener

Don’t interrupt the interviewer. The more information you can gather by listening, the better you can respond. If you have call-waiting, don’t interrupt the call to take another call. Better yet, turn off the call-waiting function so you don’t get interrupted.

7. Have questions prepared

Having questions on hand shows careful preparation; if you lack questions, the interviewer might assume you’re lazy or apathetic. Here’s one suggestion for a question: What skills are considered most important for this position?

8. Watch your manners

Use the caller’s title—for instance, Mr., Ms., or Dr.—plus the person’s last name. Address the interviewer by first name only if he or she asks you to. Don’t interrupt the interviewer and don’t smoke, chew gum, eat, or drink during the call. It’s OK, though, to have a glass of water handy in case your mouth feels dry.

9. Tweak your outgoing voicemail message

Make sure your voicemail message reflects a professional attitude. Although your friends may enjoy hearing a snippet of music from your favorite band, the interviewer may find it annoying or off-putting.

10. End the interview efficiently

Make every effort to reach your goal—an in-person interview. Ask about the next step in the interview pro­cess. If you don’t get a positive response, ask the interviewer if he or she has any areas of concern, and try to clarify misunderstandings. Then ask again about the next step and the hiring timetable. Don’t forget to send a thank-you note after the interview.

Job interviewing can be stressful no matter how and where it takes place. Remembering these 10 tips can help you “pass” the phone interview and move on to the in-person interview, where your chance of being hired increases greatly.

Kathleen D. Pagana, keynote speaker and author, is a Professor Emeritus at Lycoming College in Williamsport, Pennsylvania, President of Pagana Keynotes and Presentations, and author of The Nurse’s Communication Advantage: How Business Savvy Communication Can Boost Your Nursing Career. She can be contacted at www.KathleenPagana.com

5 Comments. Leave new

  • Phone interviews happen every day and honestly, they’re extremely tricky to master. They’re not the easiest to prepare for and they can be difficult to execute. You are having very little face to face time with someone and that can be challenging for many. I had so many poor experiences in my life that I decided to put together a phone interview question guide.

  • Well you have provided us some important telephone interview tips as we know now a days most of the companies first conduct telephonic round and screen their candidates so its so necessary that you should create your first impression in interview and from that point of view these tips looks so awesome and i am going to prepare these very well so thanks a lot.

  • Thanks a lot for this informative post, in next week my telephonic round is coming up so i was searching for this information over net and found out your article which i think is great information and similar note recently i have came across this article which talks about telephonic interview questions, i hope you will like it too.

  • wonderful article!
    I have been looking for this information and i have found it here very well, Thank you I have my first phone interview tomorrow and i am sure this will help me a lot in order to prepare for an telephonic interview.

  • I had a telephone interview with a very successful company which was offering a position I was unaware of. I found that using good manners was enough to get me through the first two interviews and onto the personal interview.


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