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Establishing norms of respect—Strategies for nurses and managers

By: Jessica G. Smith, PhD, RN

Take an evidence-based approach to creating a culture of civility.


  • Workplace incivility can interfere with the development of nurses as confident leaders.
  • Evidence study suggests that improving the work environment through nurse manager leadership and adequate resources may decrease nurse incivility.
  • Strategies such as co-creating civil norms and early socialization of new hires to unit norms can help nurse managers prevent and address workplace incivility to prevent unintended consequences, such as nurse turnover and suboptimal patient care
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