Life at Work

Nurses and emotional Teflon

Nurses work hard, and the nature of their labor exposes them to many emotionally-charged situations, strong feelings, moral and ethical dilemmas, and the slings…

Take Care of Yourself

How many of you hear the phrase “self-care” and roll your eyes? I know. Because that’s my reaction, too. As if nurses’ endless task…

Improving patient satisfaction the 4DX way

With focus and accountability, quality improvement is possible. Takeaways Using traditional strategies, a hospital unit’s Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)…

Nurses and emotional Teflon

Nurses work hard, and the nature of their labor exposes them to many emotionally-charged situations, strong feelings, moral and ethical dilemmas, and…

Take Care of Yourself

How many of you hear the phrase “self-care” and roll your eyes? I know. Because that’s my reaction, too. As if nurses’…

Improving patient satisfaction the 4DX way

With focus and accountability, quality improvement is possible. Takeaways Using traditional strategies, a hospital unit’s Hospital Consumer Assessment of Healthcare Providers and…

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