Communication

communication disconnect triangle norms drama conflict avoid unclear clear

Squashing the communication triangle

In the infamous and deadly Bermuda Triangle, things seem to disappear, never to be seen again. In the communication triangle, the opposite is true:…

Introverts can be nurse leaders, too

Natalie Sanchez recently was promoted to a nurse manager position. So far, she thinks, things are going well. She is starting to feel comfortable…

Dealing with difficult people

Jackie Jacobs is a charge nurse in a busy intensive care unit. She prides herself on being able to get along well with almost…

Dealing with difficult people

Jackie Jacobs is a charge nurse in a busy intensive care unit. She prides herself on being able to get along well…

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