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Leading the Way

Accountability: A concept worth revisiting

Where a culture of accountability exists, people do what they say they’ll do. This article describes how to promote accountability.

Making the transformation to a customer-service orientation

This article describes how to boost patient satisfaction and loyalty.

Does evidence-based nursing increase ROI?

A quality-improvement initiative quantified return on investment (ROI) from cost avoidance for five healthcare-acquired conditions.

Most Recent Content

For Nurse Practitioners

covid-19 virus illustration

Will Omicron Be More Contagious Than Delta?

If the first thing you heard about the omicron variant over the holiday weekend was that it is bad news, the second thing was...