Workplace Civility

An encouraging word

Has a compliment ever made your day? Perhaps it was just what you needed to hear to raise your self-confidence a notch or to encourage you in your…
nusre-health-safety

ANA advocates for nurses’ health and safety

Collaborating in the new year to address pandemic challenges together As nurses contend with the pandemic and its multi-layered effects into 2021, the American Nurses Association (ANA) continues…

Bonding over body image

For many college students, the ever-present pressure to be thin has trumped the goal of being healthy. Females face body-image issues throughout their life­span. Our society glorifies thinness.…

Building a sense of community on nursing units

Jeff Rawson, a new nurse graduate, works on a behavioral health unit. His manager believes his transition is going well—until Jeff asks to transfer to another unit. When…

Choosing your political battles

Mary*, a new manager in the operating room, prides herself on being a strong advocate for her staff, quickly acting on every issue with which she’s presented. So…
What is civility

Civility starts with you

Over the last decade, civility has become a hot topic. I got involved with it in 2000, when more than 700 nurses told the Maryland Commission on the…

Confronting conflict with higher-ups

Conflict in the workplace is a fact of life, and dealing with it is never easy. Sometimes it seems easier to ignore it and hope it will take…

Dealing with difficult people

Jackie Jacobs is a charge nurse in a busy intensive care unit. She prides herself on being able to get along well with almost everyone on her team.…
workplace violence

End workplace violence

Charting a path to zero tolerance April 16, 2021, marked a key milestone in the journey to end workplace violence in healthcare, when the Workplace Violence Prevention for…

How to get off the anger-go-round

One of the most complex emotions, anger is a normal response to certain situational triggers. It’s associated with physiologic changes, including increases in heart rate, blood pressure, and…
constant nurse attention surgeon

Mindful Appreciation

Tip 6 of 6 Mindfulness Exercises You Can Try Today In this last exercise, all you have to do is notice 5 things in your day that usually…
what is mindfulness awareness

Mindful Awareness

Tip 3 of 6 Mindfulness Exercises You Can Try Today This exercise is designed to cultivate a heightened awareness and appreciation of simple daily tasks and the results…
nurse-suicide

Navigating the loss and grief of a nurse suicide

Nurses are drawn together through shared patient experiences, staffing challenges, stressful situations, and positive patient outcomes. Working long hours together, nurses learn about the lives of their coworkers…

Nurses rising

Recognizing, elevating, and caring for RNs during a pandemic As we celebrated the inauguration of President Biden and Vice President Kamala Harris, the first woman and person of…

Nurses’ essential role in supporting professionalism

What does it mean to be a professional? Providing care of the highest technical quality, of course. But professionalism also includes communicating clearly, being selfreflective, and consistently modeling responsibility, respect,…
smart-pumps-smart-management-safe-patients

Smart pumps, smart management, safe patients

When organizations and clinicians team up, patients are protected.  Takeaways: Medication administration errors continue to occur due to mistakes in smart electronic infusion pump setup, programming, and clinical…
communication disconnect triangle norms drama conflict avoid unclear clear

Squashing the communication triangle

In the infamous and deadly Bermuda Triangle, things seem to disappear, never to be seen again. In the communication triangle, the opposite is true: Emotions and unintended messages…

The Bedpan and its Significance

During the holiday doldrums I came across a 2015 Smithsonian magazine article entitled “The strange saga of George Washington’s bedpan.” The article was a sort of a biography…

Too young to be a nurse leader?

Marla Johnson began her career on an oncology unit after graduating from a BSN program 4 years ago. She achieved certification and regularly takes charge on the night…
Violence should not be part of the job

Violence should not be part of the job

Workplace violence can surprise and overwhelm nurses, leaving them unable to safely provide patient care. A multi-component intervention is needed to effectively prevent and mitigate workplace violence and…

Why disruption can be a good thing

Seventy-two seconds into liftoff, a defective mechanical part set off a string of events that caused the Challenger space shuttle to tear apart as millions watched it vanish…

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