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Many nurses don’t like to hear their patients called “customers” or be told to provide “customer service.” This expert explains how to lose the lingo and adapt the principles of customer service to patient care.
Despite our physical separation from each other, we’re still all connected and react to what happens to each other. Compassion is the unifying force that holds it all together.
From the U.S. to Uganda, in sleek American hospitals and makeshift Afghan clinics, nurses give of themselves to transform lives. Compelled by a deep passion to aid people in need, nurses help sustain human dignity and humanity through their caring presence and heart-to-heart sharing.