communication

benefits-digital-health-management

5 benefits of digital care management

A typical encounter within the healthcare system can be overwhelming and complicated, depending on the patient’s health condition. For example,…

A little humor please

Laughter is a way of dealing with life’s stressors. Learning how to use humor to enrich our personal and professional…
active engagement

Active nursing professional engagement

Find your voice and trust your instincts.  Takeaways: Actively engaged nurses experience less burnout and contribute to better patient care.…

Be a coach for novice nurses

The transition from the educational setting to the practice setting can be intimidating. Make it easier by guiding novice nurses.

Being the nurse in the family

Define your role when a family member is ill, and then apply that experience in your practice. Takeaways: Most nurses…
thank you gift patient giving

Beyond a box of chocolates

Often, patients and families express their gratitude for a special nurse’s outstanding care with spoken thanks or heartfelt commendations written…
gift patient gratitude thanks acceptance

Beyond a box of chocolates

Often, patients and families express their gratitude for a special nurse’s outstanding care with spoken thanks or heartfelt commendations written…

Beyond customer service

Many nurses don’t like to hear their patients called “customers” or be told to provide “customer service.” This expert explains how to lose the lingo and adapt the principles of customer service to patient care.

Building Your Communication Skills

In her Harvard University Division of Continuing Education Professional Development website blog, Marjorie Lee North, a consultant for political candidates,…

Care, not chaos

A new document created by ANA and other groups delineates emergency care principles for psychiatric patients.

Carrots and sticks

The Stick—penalties for excess readmissions Is your hospital on the list? Starting this month, over 2,200 hospitals are forfeiting up…
confrontation talking conversation

Choosing the right conversation

It’s 7:10 A.M. Maggie, the night-shift charge nurse, is waiting to give report to Julie, the charge nurse on the…
What is civility

Civility starts with you

Over the last decade, civility has become a hot topic. I got involved with it in 2000, when more than…

Coaching Communication: Tips for nurse managers

One key element of performance management is coaching staff to improve behavior. In this section on coaching communication, I will share ideas for how you as a manager can coach employees via your day-to-day conversations.

Communication for coordination

Key takeways – Communication across the continuum of care is more than “just read my notes.” – Consistent communication is…

Compassion holds everything together

Despite our physical separation from each other, we’re still all connected and react to what happens to each other. Compassion is the unifying force that holds it all together.

compassionate connections

Compassionate Connections

Improve outcomes, promote trust, and keep patients safe. Takeaways: Creating meaningful, compassionate connections with patients can improve outcomes, promote trust,…

Create better communications

Communicating assertively is a learned skill. Use the “look, think, and act” model to evaluate and improve your communication skills.

Dealing with difficult people

Jackie Jacobs is a charge nurse in a busy intensive care unit. She prides herself on being able to get…

Do you know which vaccines are recommended for special populations?

Pregnant and postpartum women, immunocompromised
children, and persons at high risk for flu-related complications have special immunization needs. Part of ANA’s Bringing
Immunity to Every Community campaign, this handout
explains how to help ensure that these vulnerable populations are protected.

support nurse

Do you remember when?

It’s time for new nursing graduates to join your work environment. Will you be a supportive colleague of their entry…
Documenting Dilemmas

Documenting dilemmas via email

Use this simple acronym to get results.  Takeaways: When faced with a workplace dilemma, communication is key to achieving resolution.…

Does your workplace culture need CPR?

If you suspect your workplace culture is “ill,” assessment is a crucial first step. Using an established assessment tool can help ensure more thorough data collection.

effective-peer-review

Effective peer reviews in 3 easy steps

Most well-respected journals are peer reviewed, although controversy exists as to its true value. The International Committee of Medical Journal…

Environement, health, and safety

Bullying is an abusive behavior that threatens the safety of healthcare workers. Nurses should examine their own interactions to see if they are exhibiting this undesirable behavior.

Fighting the war on dogma

Want do away with outdated dogma in your workplace? Learn how to present an effective case for changing the current thinking.

Forgive us our trespasses

When Archbishop Desmond Tutu, chairman of South Africa’s Truth and Reconciliation Committee, speaks of Nelson Mandela, he insists Mandela has always been a free man because he was free from any need or desire for revenge.

How to deliver bad news

Healthcare providers often must give bad news to patients and families. Doing this in a direct, concise, compassionate way is a skill that equired practice.

job new fast goodwill prepared

How to fit in fast at your new job

If you’re looking for a new position in nursing, you have lots of company. According to a CareerBuilder.com survey, 32%…

Improving clinician-patient communication

The Institute of Medicine (IOM) recently released a discussion paper that offers principles on effective communication to guide nurses, physicians,…

Issues up close

Family nurse practitioner (FNP) and nurse-midwife Karen Holder, FNP-BC, CNM, MHS, sees patients at a large primary care clinic in Flagstaff, Arizona, as well as at small satellite units in remote communities sprinkled around northern Arizona.

Mindful speaking

As nurses we deliver crucial care to patients. We help to support families in times of distress, welcome new life…
Presenting yourself professionally as a nurse

Presenting yourself professionally

What do your first 12 words, your first 12 steps, and your top and bottom 12″ say about you? Find out how the “rule of 12” can help you make a good first impression.

Protecting yourself from malpractice claims

Protecting yourself from malpractice claims

As nursing practice becomes more autonomous, nurses are becoming more vulnerable to lawsuits. Learn how to avoid being sued for malpractice and what to do if you are sued.

Self-mutilation: The cutting truth

People who mutilate themselves excel at hiding their injuries. Find out how to identify self-mutilators and nurture their trust.

Snakes at the nursing station

It’s not easy, but confrontation is your best response to a backstabbing coworker who specializes in sabotage or an overbearing bully with an itch for intimidation.

Soul habits

Use your mind and body to support your soul. Takeaways: Your outer circumstances don’t need to control your happiness, even…
communication disconnect triangle norms drama conflict avoid unclear clear

Squashing the communication triangle

In the infamous and deadly Bermuda Triangle, things seem to disappear, never to be seen again. In the communication triangle,…
mentor protege relationship career job

The many merits of mentoring

Have you ever felt unsure about your next career step or just needed advice from a more seasoned professional? Natalie…
mentor mentoring mentee merits

The many merits of mentoring

Have you ever felt unsure about your next career step or just needed advice from a more seasoned professional? Natalie…

Touch of kindness

Helping a little victim of sexual assault brings a profound realization.

Transport teams and patient handoff reports

Patient safety requires complete communication. Takeaways: To protect patients, referring organizations, and transport professionals, a patient care report suitable to…

Trusting the process

By Nurse Nacole I’ve trained many new nurses, ranging in age and nursing experience, and I’ve seen some individuals have…
journey authentic leadership ant

Your journey to authentic leadership

Our trajectory as nurse leaders frequently begins when someone notices our clinical acumen and informal leadership skills. We’re handed a set of keys to an office and asked to take on a management role. Not surprisingly, we may question if we really know how to do every part of our expanding role, from budgets to quality metrics to program implementation and management focused on outcomes.

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