Many nurses don’t like to hear their patients called “customers” or be told to provide “customer service.” This expert explains how to lose the lingo and adapt the principles of customer service to patient care.
One key element of performance management is coaching staff to improve behavior. In this section on coaching communication, I will share ideas for how you as a manager can coach employees via your day-to-day conversations.
Working with local hospitals, a Texas consortium of nursing schools developed learning modules to improve new nurse graduates’ preparation for practice.
Learn how one hospital improved communication between nurses and intubated patients through the use of an algorithm,
new communication devices, and a focused communications course for nurses.
Despite our physical separation from each other, we’re still all connected and react to what happens to each other. Compassion is the unifying force that holds it all together.
To earn Magnet redesignation, a hospital must be able to sustain a professional culture of quality. A nurse leader at one hospital describes how her nursing staff has done just that.
Pregnant and postpartum women, immunocompromised
children, and persons at high risk for flu-related complications have special immunization needs. Part of ANA’s Bringing
Immunity to Every Community campaign, this handout
explains how to help ensure that these vulnerable populations are protected.
If you suspect your workplace culture is “ill,” assessment is a crucial first step. Using an established assessment tool can help ensure more thorough data collection.
Bullying is an abusive behavior that threatens the safety of healthcare workers. Nurses should examine their own interactions to see if they are exhibiting this undesirable behavior.
When Archbishop Desmond Tutu, chairman of South Africa’s Truth and Reconciliation Committee, speaks of Nelson Mandela, he insists Mandela has always been a free man because he was free from any need or desire for revenge.
Family nurse practitioner (FNP) and nurse-midwife Karen Holder, FNP-BC, CNM, MHS, sees patients at a large primary care clinic in Flagstaff, Arizona, as well as at small satellite units in remote communities sprinkled around northern Arizona.
Practice guidelines, standards, consensus statements, position papers: What they are, how they differ
Healthcare agencies and societies frequently issue practice guidelines, standards, and various statements and papers on clinical topics. This article explains how to evaluate these documents and describes the best uses for each type.
As nursing practice becomes more autonomous, nurses are becoming more vulnerable to lawsuits. Learn how to avoid being sued for malpractice and what to do if you are sued.
The patient’s family makes an initial judgment about a nurse within 60 seconds—so your first words are crucial. Find out how to make every second count.
When the lines between RN’s and LPN’s practice roles got blurry, nurses initiated a comprehensive process to clearly define and demarcate these roles.
Our legal expert, LaTonia Denise Wright, BSN, RN, JD, responds to a reader’s question about professional boundaries and the legal and ethical ramifications of crossing them.
Our trajectory as nurse leaders frequently begins when someone notices our clinical acumen and informal leadership skills. We’re handed a set of keys to an office and asked to take on a management role. Not surprisingly, we may question if we really know how to do every part of our expanding role, from budgets to quality metrics to program implementation and management focused on outcomes.