When a 2 acuity rating isn’t truly a 2
Be a smart, savvy cell-phone user.
The transition from the educational setting to the practice setting can be intimidating. Make it easier by guiding novice nurses.
Many nurses don’t like to hear their patients called “customers” or be told to provide “customer service.” This expert explains how to lose the lingo and adapt the principles of customer service to patient care.
Revive humdrum unit meetings by setting compelling themes and having staff members present agenda items.
Bullies in health care beware.
A new document created by ANA and other groups delineates emergency care principles for psychiatric patients.
Learn how to resolve interpersonal clashes by choosing the right type of conversation at the right time.
Collaboration between these two valuable resources depends on understanding how their roles differ.
One key element of performance management is coaching staff to improve behavior. In this section on coaching communication, I will share ideas for how you as a manager can coach employees via your day-to-day conversations.
Working with local hospitals, a Texas consortium of nursing schools developed learning modules to improve new nurse graduates’ preparation for practice.
Learn how one hospital improved communication between nurses and intubated patients through the use of an algorithm,
new communication devices, and a focused communications course for nurses.
Despite our physical separation from each other, we’re still all connected and react to what happens to each other. Compassion is the unifying force that holds it all together.
Communicating assertively is a learned skill. Use the “look, think, and act” model to evaluate and improve your communication skills.
To earn Magnet redesignation, a hospital must be able to sustain a professional culture of quality. A nurse leader at one hospital describes how her nursing staff has done just that.
An increasing number of students are choosing distance
education, over traditional courses.
Pregnant and postpartum women, immunocompromised
children, and persons at high risk for flu-related complications have special immunization needs. Part of ANA’s Bringing
Immunity to Every Community campaign, this handout
explains how to help ensure that these vulnerable populations are protected.
If you suspect your workplace culture is “ill,” assessment is a crucial first step. Using an established assessment tool can help ensure more thorough data collection.
Bullying is an abusive behavior that threatens the safety of healthcare workers. Nurses should examine their own interactions to see if they are exhibiting this undesirable behavior.
Effective communication enables nurses and physicians to negotiate a collaborative decision that honors the family’s wishes.
Want do away with outdated dogma in your workplace? Learn how to present an effective case for changing the current thinking.
When Archbishop Desmond Tutu, chairman of South Africa’s Truth and Reconciliation Committee, speaks of Nelson Mandela, he insists Mandela has always been a free man because he was free from any need or desire for revenge.
Learn how to "play the game" to help nurses and students build skills.
You have the power to be happy and successful.
Innovative information technology tools help ensure patients get the right care at the right time.
Healthcare providers often must give bad news to patients and families. Doing this in a direct, concise, compassionate way is a skill that equired practice.
Whether you communicate in person, on the phone, or via voice mail, e-mail, or text message, be sure to use proper etiquette.
Use these tips to help your team succeed.
Looking for more information on evidence-based practices? Read this first article in a series from the National Institute of Nursing Research.
Family nurse practitioner (FNP) and nurse-midwife Karen Holder, FNP-BC, CNM, MHS, sees patients at a large primary care clinic in Flagstaff, Arizona, as well as at small satellite units in remote communities sprinkled around northern Arizona.
Read about a valuable health-education resource for foreign-language patients.
New multi-media training resource helps prevent workplace violence
A special holiday message from our editor-in-chief.
We all want respect. Here’s how to go about getting it.
How is an artichoke like an angry patient? What can you do to diffuse anger.
Healthcare agencies and societies frequently issue practice guidelines, standards, and various statements and papers on clinical topics. This article explains how to evaluate these documents and describes the best uses for each type.
What do your first 12 words, your first 12 steps, and your top and bottom 12″ say about you? Find out how the “rule of 12” can help you make a good first impression.
As nursing practice becomes more autonomous, nurses are becoming more vulnerable to lawsuits. Learn how to avoid being sued for malpractice and what to do if you are sued.
The patient’s family makes an initial judgment about a nurse within 60 seconds—so your first words are crucial. Find out how to make every second count.
Organizations can save money and avoid costs by involving
staff in the work of shared governance.
Dr. Curtin explains why nurses should consciously “connect” with patients
and describes the neural mechanisms that make this possible.
You will forever and always be physically and consciously entangled with each of your patients.
When the lines between RN’s and LPN’s practice roles got blurry, nurses initiated a comprehensive process to clearly define and demarcate these roles.
Make sure to have a brief speech prepared for that chance encounter with someone you’ve been hoping to meet.
People who mutilate themselves excel at hiding their injuries. Find out how to identify self-mutilators and nurture their trust.
It’s not easy, but confrontation is your best response to a backstabbing coworker who specializes in sabotage or an overbearing bully with an itch for intimidation.
Providing family-centered care means listening to, engaging, and collaborating with patients and their families.
Learn about the tools and mechanisms that foster an autonomous nursing staff.
An ethical will serves as a vehicle for distilling a lifetime of wisdom and relaying messages of hope and love.
Quantum physics suggests that if you hang around happy people, you’ll be happier.
An extern program can benefit nursing students and preceptors.
Helping a little victim of sexual assault brings a profound realization.
Learn how to detect and manage pain in patients who may not respond to pain in expected ways.
Disruption provides opportunity for nurses.
Transitional care expert Mary Naylor, PhD, FAAN, RN, discusses interprofessional collaboration.
Our trajectory as nurse leaders frequently begins when someone notices our clinical acumen and informal leadership skills. We’re handed a set of keys to an office and asked to take on a management role. Not surprisingly, we may question if we really know how to do every part of our expanding role, from budgets to quality metrics to program implementation and management focused on outcomes.
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